Delivery Terms



Delivery Terms:

All delivery charge prices shown on the Website or confirmed to you, are inclusive of any applicable UK VAT.

Orders will be sent to the delivery address that you have given on your order form. Please note that our courier will not accept P.O.Box. Emily Of London cannot be held responsible if that delivery address is incorrect or incomplete.

You will be the importer for all international deliveries of products. Therefore, before placing an order for a product, please check that your import of any products complies with any applicable import regulations, and that there are no local requirements or restrictions which may affect receipt of your products.

If you order Products from the Website to an international delivery destination your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs officer for further information before placing your order.

We insure products during the time they are in transit until they are delivered to your specified delivery address. Our courier will require a signature for any goods delivered, at which point responsibility for your purchased products passes to you.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.


Returns & Refunds Terms:

Should you wish to cancel or return any Products, you may only do so in accordance with our Returns Policy. This Returns Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under the Consumer Protection (Distance Selling) Regulations 2000 or other distance selling or e-commerce regulations in the territory to which the Product is shipped.) For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).

To let us know you have changed your mind and wish to cancel your order or return a Product, please follow the instructions in Delivery an Returns on how to return the product to us.

Where you return a Product we will exchange it for a different size and/or colour or we will issue you with a full refund but you will need to return the Product at your own cost (if you have already received the Product). Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Emily Of London shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.

If you cancel your order you must return the product to us, including all branded packaging and with the hangtag in place. You have a duty to take good care of the products while they are in your possession. You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please do not remove labels or stickers and retain the original packaging (including authenticity cards and dust bags) as neatly as you can.

We will issue you with a refund within 7 working days of receipt of goods, via the payment method you used to place the order.